Best car dealers 2022 | Auto Express (2022)

11

Car dealers don’t always get a bad rap and there’s a lot of positivity from owners in our latest Driver Power survey. Which is a good thing, because dealers and the manufacturers they represent go to great lengths to try and ensure that facilities and staff are up to scratch. Typically this means spending lots on smart showrooms, and more on training and developing staff so that they’re able to meet customer expectations.

But while all brands and dealers would say the same about their lofty aspirations, it’s certainly true that not all are able to deliver to the same standards when it counts. That’s why the Driver Power dealer survey is so useful for consumers and the retail industry alike. It provides an annual comparison of how fierce rivals and competitors are doing relative to each other. Not only does it shine a light on areas of success, it also highlights where things could be better, based on the experience of actual customers.

This year and its widely publicised shortages of new cars have brought frustration for many buyers, who have been kept waiting for deliveries, often with little effective communication from dealers.

Limited supplies and low sales have impacted this year’s survey too, with lower numbers of respondents for some brands in either the retail or aftersales sections meaning they’ve been left out of the overall top 16 listed below.

Driver Power 2022: the best car dealers

16. Skoda – 86.29%

Best car dealers 2022 | Auto Express (2)

Skoda is definitely on a roll when it comes to its products, but the brand’s dealers are a little off the pace according to Driver Power respondents.

The results show it’s the new-car sales side that’s keeping the Czech brand’s scores down, with buyers ranking the firm’s retail operations next to bottom in the survey. Buyers don’t appear that impressed either by dealership facilities, staff performance or the deals they’re driving away with. That translates as parking provision scoring poorly, and low ratings for product knowledge and explanations during handovers, as well as low satisfaction with prices.

Skoda’s aftersales scores are more middle of the range, with a 10th place for courtesy, and 11th for workmanship, but only 16th for dealer facilities.

Percentage of owners who had a problem with service centre – 22.5%

Of the complainants, 90 per cent reported issues with unfixed and undiagnosed faults. Unanswered phone calls were the second biggest bugbear.

15. BMW – 86.48%

Best car dealers 2022 | Auto Express (3)

Behind their glitzy facades, those BMW showrooms don’t necessarily seem to be delivering the sort of service that some other brands’ customers rave about. BMW outlets didn’t excel in either the retail or aftersales aspects of our survey.

The dealer facilities scored decently enough, albeit dropping a few points for parking provision, but the brand’s sales staff lose points for their approach to explaining vehicle features before and after the sale. Buyers also weren’t over the moon about the variety of models and trims available.

BMW performed worse on the aftersales side, with facilities – especially parking – rated poorly and respondents giving low scores for value and the time it took dealers to complete jobs.

Percentage of owners who had a problem with service centre – 18.4%

Nearly 40 per cent of complaints were related to failure to find and fix faults. There were also reports of discourteous staff and 23 per cent of complaints unresolved.

14. Jaguar – 87.35%

Best car dealers 2022 | Auto Express (4)

Although it sneaked ahead of BMW in our dealer survey, Jaguar’s performance was relatively mediocre in both retail and aftersales.

In the former category, the brand scores were low for salesperson performance, showroom facilities and the handover process, but Jaguar edged a little back with the value of deals that buyers negotiated.

On the aftersales side, Jaguar romped to fifth place for its service centre facilities, but results for workmanship, value for money and timeliness were much less positive. Staff courtesy was scored pretty well, although dealers were not rated highly for how they communicate, with low scores for keeping customers informed about any works in progress, and drivers could be offered better explanations.

Percentage of owners who had a problem with service centre – 24.5%

(Video) "The new Kia Sportage is so good, I bought one": REVIEW

If only sales staff picked up the phone. Nearly 60 per cent of complainants cited unanswered calls, while 65 per cent of the issues were not resolved satisfactorily.

13. Volvo – 88.11%

Best car dealers 2022 | Auto Express (5)

Customers using Volvo dealerships have a somewhat mixed experience, with the aftersales service aspect of the business scoring much higher than the retail side.

In particular, our aftersales respondents point to relatively poor satisfaction levels with the facilities on offer in dealerships: parking provision and the general appearance and comfort of showrooms were the areas scoring lowest.

The performance of sales staff wasn’t that impressive either, with low scores awarded for product knowledge. This lack of knowledge may also come into play at handover, where Volvo dealers fared especially poorly relative to their competitors.

Percentage of owners who had a problem with service centre – 7.4%

70 per cent of complaints focused on discourteous staff who didn’t explain issues properly. 60 per cent of complaints were not resolved satisfactorily.

12. Hyundai – 88.58%

Best car dealers 2022 | Auto Express (6)

Perhaps its models’ five-year warranty mean it’s not surprising that Hyundai’s dealers offer an unexceptional service, but there’s no getting away from the fact that many scores are lacklustre.

There’s one exception, though, with owners rating both the communication and workmanship of the aftersales side pretty highly, lifting the ranking.

On the downside, even for aftersales, owners’ scores for facilities are below average, while the level of courtesy shown to customers is towards the bottom of the table.

It’s the same story when it comes to retail, where again it’s product knowledge and explanation of vehicle features that seem to be letting the side down. Staff fare better on responsiveness.

Percentage of owners who had a problem with service centre – 3.5%

Impressively few complaints were levelled at dealers; unexplained charges and a failure to identify and fix a fault were primary causes.

11. Mercedes – 88.96%

Best car dealers 2022 | Auto Express (7)

It’s a game of two halves for Mercedes dealers who, despite the prestigious badge hanging outside, are not doing enough to impress the customers they’re selling cars to.

Dealer showroom facilities are ranked at the bottom of the survey, with parking provision once again proving problematic, but appearance and comfort – and even cleanliness – aren’t rated as well as the best. Other brands have friendlier, more responsive salespeople with better product knowledge, it seems.

The picture is rosier on the service side, with Mercedes service staff coming top of the survey for personal courtesy, although scores suggest they could be a bit more forthcoming with courtesy cars.

Percentage of owners who had a problem with service centre – 17.3%

Customers recorded a fair number of complaints; causes included cars not being ready when promised and the unexpectedly high cost of work.

10. Volkswagen – 89.13%

11

Volkswagen’s 10th place in the survey is helped a lot by its aftersales scores, and in particular the positive ratings given by customers for facilities. Hygiene, cleanliness and comfort of waiting facilities all scored well, but slightly lower satisfaction with courtesy car provision prevented the brand’s dealers scoring even better here.

There’s more work to be done on the retail side, because customers scored the brand relatively poorly for showroom facilities, and the deals they negotiated. Sales staff themselves scored okay, without recording any exceptional figures, andthere’s a sense from the results that product knowledge is less than impressive, particularly during handovers.

Percentage of owners who had a problem with service centre – 20.3%

Around a fifth of customers had a problem with aftersales service. A quarter of those were failure to identify and fix a fault.

9. Audi – 89.23%

11

(Video) Volkswagen Golf Mk8 review: the most frustrating car on sale?

This premium brand scores pretty well for its showroom facilities, as you might expect, but it could have done even better if customers’ satisfaction with service centre courtesy wasn’t dented by the limited availability of courtesy cars.

With new-car shortages and sky-high used-car prices, it’s perhaps no surprise if dealers are tempted to turn over stock rather than loan cars out to customers. But protecting profit margins doesn’t necessarily translate into happy customers, it seems.

Luckily, Audi’s performance in other areas is strong, with staff courtesy rated well. If there was one area to target for improvement, it would be perceived satisfaction over timeliness of completing work, and the value for money of that work.

Percentage of owners who had a problem with service centre – 6.3%

Unexplained bills and charges, and higher than expected repair costs were the key issues raised by Audi’s relatively small number of complainants.

8. Ford – 90.37%

11

Whoever is in charge of aftersales training in Ford’s network deserves a pay rise, because customers ranked satisfaction highest overall for workmanship and second for communication.

While customers can’t fault the staff, overall rankings for service at Ford dealers fell back because of lower levels of satisfaction with facilities, and particularly those available in waiting areas.

It’s a similar story on the retail side of the Blue Oval’s dealer operations, with generally strong scores where the human factor is important, but things slip a little around the dealership environments and facilities.

However, Ford customers seem to be pleased with the new car deals they secure.

Percentage of owners who had a problem with service centre – 7.8%

Ford is doing a lot better than some premium brands, with well under 10 per cent having complaints. Failure to identify and fix faults is top issue.

7. Nissan – 90.45%

11

Nissan rises from 13th in the 2021 Driver Power Survey to 7th this year – a commendable improvement – and the firm’s best scores came in the retail categories. One area highlighted as being strong was the deal-making; customers felt they could easily tailor finance options to suit their needs and that they ended up with a good deal.

Nissan’s salespeople also get a positive reception – you told us they’re friendly and made all the paperwork involved in the sales process easy to understand.

Things weren’t quite as good on the aftersales side. Many of you had trouble getting a courtesy car from your dealer, but at least staff were again courteous in their dealings.

Percentage of owners who had a problem with service centre – 5.0%

Every one of the small number of customers with a complaint said the service centre failed to identify and fix the fault they had with their car.

6. Toyota – 90.78%

11

Toyota remains in sixth place in this year’s Driver Power Survey, once again finishing behind its sister company, Lexus.

The firm is known for its reliable cars, and Toyota puts in a much better performance for aftersales than retail. Owners were impressed by the standard of workmanship in service centres, as well as the time in which tasks were completed. Communication from technicians was also a strong area, with clear paperwork and good explanations.

(Video) Used 2020 Chevrolet Express 2500 Kansas City Olathe, KS #PD8510

On the retail side, it appears there were some issues with the handover process. Owners didn’t feel their cars’ features were explained in enough detail and would have liked a bit more communication in general.

Percentage of owners who had a problem with service centre – 5.1%

Not many customers had cause for complaint. Some said the service price was higher than they expected, but there was no other poor area.

5. Kia – 91.10%

11

The Korean firm achieved a bronze medal in last year’s survey, so Kia will be disappointed not to stay on the podium in 2022. However, a top-five finish is still pretty respectable.

Communication from service centres was a strong area for the brand, particularly thanks to clear paperwork and straightforward explanations of various services. Buyers were also impressed with the options they had for tailoring finance options while buying a Kia, and the sales staff were said to be friendly and knowledgeable.

Customers who bought Kias during the pandemic were impressed by the virtual buying options offered and the cleanliness of the showroom when they visited in person.

Percentage of owners who had a problem with service centre – 12.7%

Just over half ofcustomers who complained said their car wasn’t ready when promised. Some cars were not cleaned or even not fixed.

4. Subaru – 91.30%

11

Subaru retains the same fourth-place spot it earned last year. What’s interesting, however, is the way in which its retail and service scores have switched around. In 2021, owners raved about their aftersales experience, but weren’t as happy with the sales side of things. This year, the Japanese brand has topped the retail rankings, but performed rather poorly when it came to servicing.

You were hugely impressed with Subaru’s salespeople and the deals they were able to make for you. Plus you say the showrooms have good facilities and the handover process is slick.

Owners didn’t get much courtesy from service centre staff, though, and thought that the workmanship was somewhat sloppy.

Percentage of owners who had a problem with service centre – 13.7%

The vast majority of complaints related to the car not being cleaned. A few customers said cost estimates were not provided or exceeded.

3. Peugeot – 92.92%

11

The first of the podium places in this survey is taken by Peugeot, with an impressive set of scores. Owners highlighted excellent service centre facilities, particularly when it came to cleanliness, hygiene and compliance with Covid restrictions. Communication from the service centres at Peugeot dealerships is also notably good, we’re told, in no small part thanks to clear paperwork.

On the retail side, our respondents said Peugeot dealers offer a great selection of finance options across a broad range of models and trims.

Just under 11 per cent of owners had an issue with their aftersales experience and these were spread over several areas. The most common issue was the car not being cleaned following a service.

Percentage of owners who had a problem with service centre – 10.9%

Complaints about dealers were varied. Most common regarded the car not being washed or being ready when promised, and discourteous staff.

2. Lexus – 93.13%

11

(Video) 2008 Mitsubishi Shogun 3.2 DI-DC Diamond Auto 4WD Euro 4 5dr LWB (WP08ZDD) | The Car Traders UK

Lexus consistently performs well in the Driver Power survey and 2022 is no exception, with the brand scooping first place for aftersales and second place overall for the second year running.

Lexus’s service centres shone brightest of all. Owners love the facilities and are treated courteously by staff, who are also great communicators and can be proud of their workmanship.

Owners also report being happy with the deals they struck on their cars, and they told us the facilities at the brand’s showrooms are impressive.

Incredibly, only 2.9 per cent of Lexus owners had an aftersales-related complaint. However, not one of these issues was resolved by the dealer in a way that satisfied the customer.

Percentage of owners who had a problem with service centre – 2.9%

Lexus received very few aftersales complaints. Of the small number there were, most simply related to the car not being cleaned following the service.

1. Honda – 93.38%

11

Honda is the winner of the 2022 Driver Power Dealers Survey, having risen from eighth place last year. The Japanese brand might not have topped the sales or aftersales tables, but its consistently strong scores in all categories carried it to a well deserved victory.

The company’s best ratings were for its aftersales service. Owners were particularly impressed with the communication from the service centres and also thought the facilities here were excellent.

Respondents were happy with the retail experience Honda dealers provided, too. It seems showrooms offer attractive deals on models – particularly when it comes to tailoring finance options – with excellent value for money being reported. The salespeople encountered were friendly, you told us, and the clean, modern facilities were a welcome addition.

Honda owners reported that 13.7 per cent of them had experienced some sort of issue with the brand’s aftersales service. The most common complaint was the car not being ready when promised. However, a reasonable 68.4 per cent of those with complaints said the issues they encountered were resolved to their satisfaction.

Percentage of owners who had a problem with service centre – 13.7%

Of the nearly 14 per cent of customers who had complaints, 68.4 per cent said their car wasn’t ready when promised.

Case study: Robert Crawford

Best car dealers 2022 | Auto Express (18)

  • Lives: Fife
  • Drives: Honda CR-V

Robert bought his CR-V from Western Honda in Stirling. He told us his experience was largely positive, the only catch being a five-month delay on the car being made because of the semiconductor shortage.

“Other than that, it was quite a speedy process,” he said. “I picked up the car in January and it’s great. I’ve had every model of CR-V prior to this one and driving the hybrid is definitely a bit different.”

Robert is something of a Honda fan, owning cars and motorcycles from the Japanese brand. This was, however, the first time he’d visited the Stirling showroom and he was very impressed with the dealership’s modern facilities.

“It was a good customer experience,” he continued. “It was during the pandemic – they treated me really well and followed all the protocols. They were very attentive. The guy I had arranged to meet was busy with another customer, but one of his colleagues came over, offered me coffee and told me it would just be five minutes.

“Sure enough, he quickly came across. The test drive was easy – they just gave me the keys and sent me on my way, telling me to take as long as I wanted,” Robert continued. “They couldn’t send a salesperson with me because of Covid guidance, so they trusted me to bring the car back in once piece.”

Returning happily from his extended test drive, and wanting to buy the CR-V, Robert said he got a great deal that he’s very happy with.

Tell us all about your car and car dealer.Take the Driver Power survey now..

Continue Reading
  • 1Best car dealers 2022 - currently readingOur 2022 Driver Power customer satisfaction survey reveals the dealers who are doing the best job of new-car sales and servicing
  • 2How does our car dealer survey work?Every year the Driver Power survey gives owners the chance to tell us about their experiences with car dealers. Here we explain how it works...
  • Driver Power
  • Cars

Share this on TwitterShare this on FacebookEmail

(Video) 2017 Honda Civic 1.0 VTEC Turbo SR Euro 6 (s/s) 5dr (WT17FHJ) | The Car Traders UK | Autotraders

FAQs

What car brand has the best dealership experience? ›

You might not be surprised that a few luxury brands made it into the top five, starting with Lexus.
  • Lexus was the top brand that offers the best dealership experience, followed by Volvo.
  • The Toyota brand also offers the best dealership experience.
  • Chrysler Jeep Dodge Ram dealerships did not impress in any category.
30 Jul 2022

What is the best car to own 2022? ›

All the Best Cars of 2022 for Overall Quality
  • 2022 BMW 2 Series. The highest-quality Small Premium Car is the BMW 2 Series. ...
  • 2022 BMW 7 Series. ...
  • 2022 Chevrolet Corvette. ...
  • 2022 Chevrolet Malibu. ...
  • 2022 Genesis G80. ...
  • 2022 Honda Odyssey. ...
  • 2022 Hyundai Accent. ...
  • 2022 Kia Forte.
2 Aug 2022

Who is the biggest car dealer in the UK? ›

Sytner Group

How many car dealerships are there in the UK? ›

Used Car & Light Motor Vehicle Dealers in the UK - Number of Businesses 2011–2029
YearValue
Feb 1, 201612,311
Feb 1, 201712,508
Feb 1, 201812,808
Feb 1, 201913,064
12 more rows
30 Jun 2022

What car has the highest customer satisfaction? ›

Tesla Model 3

What car has the best reputation? ›

According to Consumer Reports 2022 annual brand rankings, motorists may be better off choosing the top trim levels of mainstream models rather than luxury brands if they want a reliable car.
...
The Top Ten Most Reliable Brands:
  • Hyundai.
  • Genesis.
  • Toyota.
  • Lexus.
  • Porsche.
  • Dodge.
  • Cadillac.
  • Chevrolet.
11 Apr 2022

What is the number 1 safest car? ›

Safest Cars for 2022
  • Volvo S60 and V60.
  • Lexus IS.
  • Tesla Model 3.
  • Lexus ES.
  • Nissan Maxima.
  • Genesis G80.
  • Mercedes-Benz E-Class.
  • Audi A6.
18 Mar 2022

What car will last the longest? ›

Longest-Lasting Cars: Toyota's Land Cruiser Easily Wins the Top Spot
Longest-Lasting Vehicles to Reach 200k Miles – iSeeCars Study
RankVehicle% of Cars Over 200k Miles
1Toyota Land Cruiser16.3%
2Toyota Sequoia11.2%
3Chevrolet Suburban5.1%
14 more rows
28 Feb 2022

Where is the best place to buy a car UK? ›

Northampton was the second worst place with a score of 2.26, and Birmingham was third with a score of 2.91. Bolton was revealed to be the best place to buy a used car from, with a score of 7.5 out of 10. Blackpool followed in second place with a score of 7.51, with Canterbury placing third with a score of 7.48.

Who is biggest second hand car dealer UK? ›

If there's one company that dominates the used car space, it's Autotrader. With decades of reputation on its side and the UK's most extensive catalogue of used car classifieds, Autotrader's main USP is that it really is the largest and most visited vehicle buying site in the UK.

Who is the biggest used car dealer? ›

Largest used car retailer companies by market cap
#Name1d
1Copart 1CPRT1.93%
2CarMax 2KMX1.79%
3AutoNation 3AN2.10%
4IAA-Insurance Auto Auctions 4IAA0.73%
12 more rows

What car brand has the most dealerships? ›

Ford, Chevrolet and Ram Trucks are the largest automobile dealers in the United States in 2022 based on the number of locations. Ford has the most number of locations with 2,984 locations across 50 states and territories. Chevrolet has 2,903 and Ram Trucks has 2,464 locations in the US.

Can you negotiate with Carzam? ›

Like other online sellers, Carzam's prices are non-negotiable because, it claims, they're already low.

Which car company has the best service? ›

With 893 points out of a possible 1,000, Porsche ranks highest in satisfaction with dealer service among luxury brands for the first time in the study's 38-year history. Lexus (881) comes in second place, followed by Cadillac (880), Infiniti (878) and Mercedes-Benz (870).

What are the most reliable cars at 10 years old? ›

Reliability of small cars aged six to 15 years old
  • Toyota Yaris 2011-2020. 98.5%
  • Suzuki Swift 2010-2017. 97.8%
  • Mazda 2 2007-2015. 96.5%
  • Volkswagen Up 2012-present. 95.4%
  • Audi A1 2010-2018. 95.3%
  • Kia Picanto 2011-2017. 93.5%
  • Dacia Sandero 2013-2020. 93.0%
  • Honda Jazz 2008-2015. 92.9%
16 Dec 2021

What car brand has least problems? ›

The most reliable car brands - and the least
  • Kia. Reliability rating: 95.8% ...
  • Mazda. Reliability rating: 95.9% ...
  • Mitsubishi. Reliability rating: 96.9% ...
  • Dacia. Reliability rating: 97.3% ...
  • Lexus. Reliability rating: 98.7% ...
  • Alfa Romeo. Reliability rating: 86.5% ...
  • Land Rover. Reliability rating: 82.5% ...
  • Fiat. Reliability rating: 82.0%
6 Aug 2022

What car has the least amount of problems? ›

9 of the most reliable cars
  1. Toyota Corolla (Top-rated compact car) ...
  2. Hyundai Sonata (Top-rated midsize car) ...
  3. Chevrolet Impala (Top-rated large car) ...
  4. Buick Envision (Top-rated compact SUV) ...
  5. Hyundai Sante Fe (Top-rated midsize SUV) ...
  6. Chevrolet Suburban (Top-rated large SUV) ...
  7. Toyota Sienna (Top-rated minivan)
20 Sept 2022

What is the most unreliable car brand? ›

The study specifically pertains to US-delivered vehicles.
...
Tesla, Jeep, Genesis, and Volkswagen among the most unreliable car brands – report.
PositionBrand
1Lexus
2Mazda
3Toyota
4Infiniti
24 more rows
24 Nov 2021

Which car manufacturer has best after sales service? ›

India's largest automaker holds top position as best after-sales service provider among mass market brands for 16th consecutive year.

Which car brand has the best customer service? ›

With 893 points out of a possible 1,000, Porsche ranks highest in satisfaction with dealer service among luxury brands for the first time in the study's 38-year history. Lexus (881) comes in second place, followed by Cadillac (880), Infiniti (878) and Mercedes-Benz (870).

Which car manufacturers have the best service? ›

Porsche ranks highest in satisfaction with dealer service among premium brands with a score of 899. Lexus (895) ranks second, followed by Infiniti (887), Cadillac (883) and Lincoln (872).

What happened to Arnold Clark? ›

Clark kept his business family owned for more than sixty years, remaining the chairman and chief executive. In 2016, he became the first billionaire car dealer in Britain.
...
Arnold Clark.
Sir Arnold Clark
Died10 April 2017 (aged 89) Glasgow, Scotland
OccupationBusinessman
OrganizationArnold Clark Group
Children10
2 more rows

Which company cars have low maintenance? ›

See the list below to learn about the best low-maintenance cars available in the Indian market:
  • Maruti Alto 800.
  • Ford Figo.
  • Maruti Celerio.
  • Maruti Alto K10.
  • Tata Motors Nano GenX.
  • Hyundai Eon.
  • Maruti Swift.
  • Hyundai Grand i10.

Which car has least service cost? ›

So, let's get started and delve into the most affordable low maintenance cars in India.
  • Maruti Suzuki Celerio. ...
  • Hyundai Grand i10 Nios. ...
  • Maruti Suzuki S-Presso. ...
  • Maruti Suzuki Dzire. ...
  • Renault KWID. Renault Kwid. ...
  • Hyundai Aura. Hyundai Aura. ...
  • Maruti Suzuki Wagon R. New Maruti Wagon R. ...
  • Maruti Suzuki Alto. New Maruti Suzuki Alto.
9 Aug 2021

What is the annual maintenance cost of a car? ›

While getting your oil changed or tires replaced both range in cost, AAA found that drivers put an average of $9,666 toward their cars in 2021.

What dealerships have the best service? ›

J.D. Power 2019 U.S. Customer Satisfaction Index Study
  • Mercedes-Benz: 870.
  • Acura: 866.
  • Lincoln: 865.
  • Audi: 857.
  • BMW: 847.
  • Volvo: 840.
  • Jaguar: 825.
  • Land Rover: 781.
14 Mar 2019

What car brand has the most dealerships? ›

Ford, Chevrolet and Ram Trucks are the largest automobile dealers in the United States in 2022 based on the number of locations. Ford has the most number of locations with 2,984 locations across 50 states and territories. Chevrolet has 2,903 and Ram Trucks has 2,464 locations in the US.

Does Ford own Consumer Reports? ›

Marta L. Tellado is the current CEO of Consumer Reports. She joined the organization in 2014, following her work with the Ford Foundation, with the goal of expanding its engagement and advocacy efforts.
...
Consumer Reports.
FoundedJanuary 1936 (as Consumers Union)
Employees (2019)592
Websitewww.consumerreports.org
6 more rows

What is a CSI score? ›

The customer satisfaction index (CSI) is a metric that reflects the overall customer satisfaction with a company in terms of product quality, customer service, price, etc. It allows brand owners to determine the reasons for consumers' satisfaction and dissatisfaction.

What does CSI stand for in automotive? ›

Whether we agree with it or not, the Customer Satisfaction Index (CSI) is crucial for all car dealerships and automobile manufacturers. CSI is one of the major driving forces in the auto industry right now.

What is sales satisfaction Index? ›

The study measures new-vehicle owners' satisfaction with sales process by examining their satisfaction on six factors (listed in order of importance); delivery process (20%); dealer facility (18%); paperwork completion (17%); working out the deal (15%); sales consultant (15%); and brand website (14%).

Has Arnold Clark lost Toyota? ›

Dealership group Arnold Clark loses Toyota franchise in western Scotland to Vertu Motors. Arnold Clark is believed to have lost its Toyota franchise in the west of Scotland, with Vertu Motors picking up the business.

Who runs Arnold Clark now? ›

Arnold Clark is a car dealer based in Glasgow, Scotland. As of 2022, the company has 193 dealerships across the United Kingdom. Arnold Clark Automobiles Ltd.
...
Arnold Clark Automobiles.
Typeprivate company
Founded1954 in Glasgow, Scotland, UK
FounderArnold Clark
Key peopleArnold Clark (Founder)
OwnerArnold Clark & Family
6 more rows

Does Arnold Clark own BMW? ›

The Arnold Clark Group acquired Harry Fairbairn in 2006, adding BMW and MINI to their franchise portfolio. Harry Fairbairn was originally a small cycling and motorbike business when it launched in 1952, with its first BMW dealership opening in Irvine in 1971.

Videos

1. How To Buy A Car Online - Express Car Buying at Taj Auto Mall
(Star Auto Mall)
2. The 4Wheel (Saltlake): WoW Dont Miss the Amazing Stocks of Best Collection of Used Cars in Kolkata
(Calcutta Tube)
3. Executive Kia | Welcome to Express Car Buying
(Executive Kia)
4. Driving the world's greatest BMW M cars: TRACK TEST
(Auto Express)
5. This is the BEST affordable electric car | MG ZS EV review
(Auto Express)
6. 2016 Peugeot 308 1.6 BlueHDi Allure Euro 6 (s/s) 5dr (KP66KTX) | The Car Traders UK | Autotraders
(The Car Traders UK)

Top Articles

You might also like

Latest Posts

Article information

Author: Rob Wisoky

Last Updated: 12/06/2022

Views: 5241

Rating: 4.8 / 5 (48 voted)

Reviews: 87% of readers found this page helpful

Author information

Name: Rob Wisoky

Birthday: 1994-09-30

Address: 5789 Michel Vista, West Domenic, OR 80464-9452

Phone: +97313824072371

Job: Education Orchestrator

Hobby: Lockpicking, Crocheting, Baton twirling, Video gaming, Jogging, Whittling, Model building

Introduction: My name is Rob Wisoky, I am a smiling, helpful, encouraging, zealous, energetic, faithful, fantastic person who loves writing and wants to share my knowledge and understanding with you.